We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you should contact us by email or contact form.
Items sent back to us without first requesting a return will not be accepted. If your return is accepted, you have to send the package to the following address:
Marco A. Breddin
Badenstedter Str. 24
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. Additionally if you receive a refund of a special offer for which we incur the shipping costs, like with the pre-order offers, our shipping costs will be deducted from your refund.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.